The Modern Apothecary
Effective Date: July 18, 2026

Returns:

Because our products consist of peptides and related research compounds with strict temperature and environmental sensitivities, we cannot accept returns or provide refunds for change-of-mind, ordering errors, or buyer’s remorse. Once a product ships, its storage conditions are outside our control, and accepting a return would create an unacceptable risk of degradation or contamination for future orders.
We accept returns and exchanges for damaged, defective, or incorrect items only. If your order arrives damaged, broken, defective, or is not what you ordered, contact us via our [Contact Us] page within 14 days of delivery with:
*Your order number
*Photos clearly showing the damage, defect, or incorrect item
*Photos of the outer packaging, if the damage appears shipping-related
Once verified, we will replace the item or issue a refund, at our discretion. Claims submitted after 14 days from delivery may not be eligible for replacement or refund.
How Refunds Are Issued
Approved refunds are returned via the original payment method whenever possible:
Card payments: refunded to the original card, typically within 5–10 business days depending on your bank.
Venmo/Cash App or similar apps: refunded through the same app to the original account, subject to that app’s own processing times, which we do not control.
If a refund cannot be issued to the original payment method for any reason, we will contact you to arrange an alternative (e.g., store credit).
Lost Shipments & Missing Items
Lost shipments. If a carrier (e.g., FedEx, UPS) reports a shipment as lost and delivery confirmation shows non-delivery, we will reship the order at no cost to you. If the carrier’s tracking shows the package as officially “delivered,” our delivery obligation has been met, and we will not reship or refund free of charge — from that point, we’re glad to help you contact the carrier directly, but the loss is between you and them.
Missing items. If an item is missing from your order, contact us via our [Contact Us] page as soon as possible, and no later than 14 days from delivery. We document and photograph all orders prior to shipment; once we verify your claim against our fulfillment records, we will ship the missing item at no additional cost.
How Do Exchanges Work?
If you receive a defective or incorrect item and want an exchange for the same product, contact us via our [Contact Us] page within 14 days of delivery with your order number and photos of the issue. Once approved:
We will provide a prepaid shipping label to return the defective/incorrect item to our processing facility.
We will dispatch your replacement promptly — generally once the return label is issued, without waiting for the item to arrive back, unless we have reason to believe the claim is fraudulent.
No restocking fees apply to approved returns or exchanges.
Return Shipping Address
If a return is authorized by our team, items must be shipped to:
The Modern Apothecary

Do not ship a return to us without prior authorization — unauthorized returns may not be refunded or credited.
How Are Chargebacks Handled?
Chargebacks are taken seriously and will be treated as fraud against our company if filed without first contacting us. A change of mind, an unrecognized regulatory restriction in your area, or dissatisfaction that hasn’t been raised with us is not grounds for a chargeback. If you have any issue with an order, please contact us via our [Contact Us] page first so we can work out a resolution.
Filing a fraudulent or unwarranted chargeback may result in permanent account termination, referral to collections, and — where the chargeback is determined to be fraudulent — referral to the payment network for investigation. You can learn more about your rights and obligations regarding billing disputes under the Fair Credit Billing Act.
Proof of Purchase
All claims under this Policy require a valid order number or other proof of purchase. We are unable to process a refund, replacement, or reship request without one.
Contact Us
If you have any questions about this Refund & Return Policy, contact us at:
The Modern Apothecary
cs@themodernapothecary.org